Introducing the ZenPuff Elite Care Program!
Enjoy exclusive perks, member rewards, and unbeatable guarantees.
The ZenPuff Elite Care™
was built to keep up with your lifestyle, wherever life takes you. Every membership comes with a no-questions-asked quality guarantee and a lifetime part-replacement promise. If any part of your ZenPuff ever wears down, gets damaged, or you simply want a fresh piece — just contact us and we’ll replace it.
Even better — every warranty fee becomes store credit, meaning you’re essentially unlocking premium benefits at no cost while building credit toward your next ZenPuff or accessories.
Stay protected. Stay rewarded.
Join the ZenPuff Elite Care™ today.
Elite Care™
$29.99$14.99Get $10 in store credit every month!
☑️ Access to our exclusive mobile app
☑️ Bonus $10/ Month of store credit
☑️ Priority shipping
☑️ Full lifetime quality guarantee
☑️ Cancel Anytime
☑️ Early access to new releases
Lifetime Quality Guarantee
Most brands hand you a vague “satisfaction guarantee."
We truly stand behind ours. Use your ZenPuff every single day — travel with it, pack it, rinse it, bring it wherever life takes you. If you run into any issues with build quality or parts, we’ll repair or replace it for you. Even better — members of the ZenPuff Premium Program enjoy extended, long-term coverage on their device and accessories.
What does it cost?
For ZenPuff Premium Members:
Every replacement part ships free, with no restock fees — ever.
ZenPuff Elite Care— FAQs
Do my credits roll over?
Yes! Each month your membership tier’s credit is added on top of whatever you already have. Save it, stack it, and spend it whenever you like.
For example: join on January 1st on the “Pro” tier and buy something in February — you’ll have your January credit + your February credit ready at checkout.
What does early access get me?
Members are first in line for new ZenPuff colors, limited-edition drops, accessories and restocks. Our most popular items sell out fast, so members get notified first and shop before the public.
How does the Lifetime Quality Guarantee work?
Every ZenPuff product bought while your membership is active is covered by our Lifetime Quality Guarantee.
If a part fails or becomes unusable under normal use, we’ll replace it.
We’ll also honor the guarantee on products purchased up to 30 days before you activated your membership.
How does the Lifetime Part-Exchange Promise work?
If you ever need a replacement part for your ZenPuff — stem, bowl, rubber protectors, etc. — we’ll swap it for you for as long as your membership stays active.
Just like the guarantee above, this also covers products purchased up to 30 days prior to your membership start date.